Refund & Return Policy

Effective Date: 11/20/2025 At Digital License OÜ, customer satisfaction is one of our highest priorities. We are committed to providing genuine software licenses, instant digital delivery, and professional customer support. This Refund & Return Policy explains the circumstances under which refunds, replacements, or other resolutions may be provided for purchases made through dl-demo-com.synapseteam.agency.

1. Our Commitment

30-Day Money-Back Guarantee

You may request a refund within 30 days of purchase if:
  • The software license has not been activated, or
  • The license key is defective or non-functional, and the issue can be verified.

Lifetime Activation Support

Every purchase includes ongoing activation assistance. Our support team is available to help with activation issues, reinstallation, device resets, and troubleshooting whenever needed.

Fast & Hassle-Free Resolution

All eligible refund or replacement requests are reviewed as quickly as possible. Once approved, refunds are issued using the original payment method, while replacement licenses are delivered immediately by email.

2. Refund Eligibility

A refund may be approved under the following circumstances:

2.1 The License Has Not Been Activated

If the purchased license key has never been activated or used, we can issue either a refund or a replacement.

2.2 The License Key Is Defective

If a license key cannot be activated as intended, we will:
  • Verify the reported issue using screenshots, activation details, or other relevant information.
  • Provide troubleshooting assistance to resolve the problem.
  • Issue a replacement or refund if the problem cannot be resolved.

2.3 Cooperation During Verification

Customers are expected to cooperate with reasonable troubleshooting steps so our support team can accurately verify the reported issue.

2.4 Requests Submitted Within 30 Days

Refund requests must be submitted within 30 days from the original purchase date. Requests received after this period cannot be approved.

3. When Refunds or Replacements Cannot Be Approved

To protect the integrity of digital software licenses and prevent misuse, refunds or replacements cannot be provided in the following situations:

3.1 Activated License Keys

Once a software license has been successfully activated, it becomes permanently associated with the device or Microsoft account and is no longer eligible for a refund.

3.2 Refusal to Cooperate

If the customer declines reasonable troubleshooting or refuses to provide information necessary to verify the reported issue, we may be unable to approve a refund or replacement.

3.3 Requests Submitted After 30 Days

Requests received more than 30 days after purchase are not eligible for refunds.

3.4 Compatibility Issues

Refunds cannot be issued when the purchased software is incompatible with the customer’s hardware, operating system, or intended environment. Customers are responsible for ensuring compatibility before placing an order.

4. Digital Products & Consumer Rights

By completing your purchase, you acknowledge and agree that:
  1. Your digital software license will be delivered immediately after payment.
  2. Once the digital content has been delivered or activated, your statutory right of withdrawal may no longer apply in accordance with applicable European Union consumer protection legislation governing digital goods.
These provisions enable us to provide instant digital delivery while protecting both customers and our business from fraudulent use.

5. Replacement Policy

A replacement license may be provided when:
  • The original license key is confirmed to be defective.
  • The license has not been transferred, shared, or misused.
  • The customer confirms that the original key has not been and will not be used.
Statements submitted as part of refund or replacement requests are treated as formal declarations and may be relied upon when processing your request.

6. Processing Times

  • Refund review: Usually within 24 hours.
  • Refund processing: Immediately after approval using the original payment method.
  • Replacement delivery: Sent by email as soon as the request has been approved.

7. Contact Us

If you would like to request a refund, replacement, or additional assistance, please contact our support team: Digital License OÜ
📧 development+65557@synapseteam.com To help us process your request as quickly as possible, please include:
  • Your order number.
  • The email address used when placing the order.
  • The software license key (if available).
  • A description of the issue.
  • Any relevant screenshots or error messages.