Contact Us
Need Any Help?
We are here to help you with any question.
Monday to Friday – 8:00 AM – 6:00 PM ET
We're Here to Help
At Digital License, we value your feedback, questions, and comments. Whether you need assistance with a software license, activation, an existing order, or a pre-sales inquiry, our support team is here to help.
You can reach our team through the following support channels:
Email Support:
For general inquiries or customer support, please email us at:
We aim to respond to all email inquiries within 24–48 business hours.
Live Chat:
Need immediate assistance? Our live chat is available directly on our website during business hours.
Business Hours:
Monday to Friday – 8:00 AM – 6:00 PM ET
We look forward to assisting you and helping you find the right software solutions for your business. Thank you for choosing Digital License.
Frequest Asked Questions
How quickly will I receive my software license?
Most software licenses are delivered within 5 minutes after your payment has been successfully processed. Your license key and installation instructions will be sent directly to the email address used during checkout.
If you don’t receive your email, please check your Spam or Junk folder. In rare cases, delivery may take up to 24 hours due to payment verification or additional security checks.
I haven't received my software license. What should I do?
If you haven’t received your software license, first verify that the email address entered during checkout is correct. Then check your Spam, Junk, or Promotions folder, as automated emails may occasionally be filtered.
If you still can’t locate your order, please contact our support team and include your order number and the email address used for your purchase. We’ll investigate the issue and ensure your software license is delivered as quickly as possible.
My download link or software license isn't working. What should I do?
Please follow the installation guide included in your order email. It contains step-by-step instructions for downloading, installing, and activating your software correctly.
If the issue persists after following the guide, contact our support team with your order number, a detailed description of the problem, and, if possible, a screenshot of any error message. We’ll review the issue and help you resolve it as quickly as possible.
Can I request a refund?
Yes. We offer refunds in accordance with our Refund & Return Policy. Eligibility depends on factors such as whether the software license has been activated, the nature of the issue, and the timeframe in which the request is submitted.
For complete details, please review our Refund & Return Policy or contact our support team if you have any questions regarding your order.
What information should I include when contacting customer support?
To help us resolve your request as quickly as possible, please include:
- Your order number
- The email address used to place the order
- A clear description of the issue
- Any screenshots or error messages (if available)
Providing this information allows our support team to investigate your request more efficiently and provide a faster resolution.
Where can I find my order number?
Your order number is included in the order confirmation email sent immediately after your purchase. You can also find it in any order-related emails you receive from Digital License.
If you’re unable to locate your order number, please contact our support team using the email address associated with your purchase, and we’ll be happy to help.
